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Privacy Policy

Atomic Smash Ltd believes it to be good practice to provide a unified experience and service to all users, worldwide. As such, Atomic Smash Ltd. has carefully put together this document in an effort to make all information regarding data collection and usage as clear as possible.

Cookies

If you visit our login page, we will set a temporary cookie to determine if your browser accepts cookies. This cookie contains no personal data and is discarded when you close your browser.

When you log in, we will also set up several cookies to save your login information and your screen display choices. Login cookies last for two days, and screen options cookies last for a year. If you select “Remember Me”, your login will persist for two weeks. If you log out of your account, the login cookies will be removed.

If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.

These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.

Comments

We don’t use the WordPress commenting system anywhere on our site.

Who we share your data with

If you request a password reset, your IP address will be included in the reset email.

How long we retain your data

For users that register on our website (if any), we also store the personal information they provide in their user profiles. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.

What rights you have over your data

If you have used any contact form on this site, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.

Where we send your data

GDPR effects Atomic Smash in three areas:

Area 1 which is highlighted on this page is how we conduct activities with the information we gather from people using our website.

Area 2 is how we manage our services as a data processor for a number of clients.

Area 3 is how we manage the data/information we gather on our clients whilst in a working relationship and how that data is managed/stored and deleted accordingly.

Why do we collect Data on our Website?

All the data we collect is used to help to understand who is using our website and to help us improve the online experience offered.

We also can use it to help us understand if someone who has contacted us through our contact form visits the site a number of times.

It helps us to gather insights around online behaviours and see where people have come from before visiting our website.

We believe that none of the information gathered is used to target or market to people who are not already somehow engaged with our company.

What data is collected?

We use Fathom Analytics to record page views on our website. This software doesn’t drop any cookies and all data is stored is anonymous and it is not possible to personally identify people or repeat visitors from this data.

We use Hubspot to collect and store information around each user who fills in one of our contact forms. This saves the information they actively give us into the HubSpot CRM system. This also allows us to track if after someone has submitted a form if they visit the website again.

You can read more about their Terms and Conditions here.

We use MailChimp to store information for people who wish to be on our mailing list. If you submit the mailing list form on our website you will be added to a MailChimp list. You will need to confirm that you wish to be added to the list before it is confirmed. You can read more about their privacy policy here.

With all of the information, we collect we do not actively share it with any other parties and it is only used internally to help us improve our service.

Contact Forms

When someone submits information through a contact form a number of things happen.

  1. The information submitted is stored within the WordPress website.
  2. A copy of the message is emailed to our opertaions team. These emails are stored in Google Apps for Business.
  3. A copy is stored in our HubSpot CRM.
  4. Enquiries will live inside the website for 30 days.
  5. Every day our website database is backed inside Kinsta and is stored for 15 days, The maximum possible time an enquiry can live on the website could be 45 days.

All information shared through our submission form is only used for internal purposes only and is not shared with other companies except those stated above.

I would like a copy of my data.

If you would like a copy of the data that Atomic Smash Ltd have relating to yourself please get in touch with piers@atomicsmash.co.uk. Please note that any request may take up to 30 days to process and we will require proof of identification prior to releasing any information.

I would like you to delete any data you have that relates to me.

Please get in touch with piers@atomicsmash.co.uk. Please note that any request may take up to 30 days to process and we will require proof of identification prior to releasing any information.

Our role as a data processor.

We host and maintain a number of websites. It is, therefore, our responsibility to ensure that steps are being taken to ensure any information stored on those servers have adequate security measures in place. It is our client’s responsibility to ensure any information stored on the server is not sensitive. We are the data processor for those clients but they are the data controller. Under the GDPR regulations, the controller needs to adequately investigate that all processors are equipped to handle the kind of data they wish to capture / store.

We use DigitalOcean as the provider of our servers. You can read more information about their Terms & Conditions and Privacy Policy here.

We also use Kinsta and its hosting services, you can read more information about their Privacy Policy and other legal assets here.

We believe it would not be best practice to highlight online exactly how we have our servers set up and managed as this could give valuable insight to any malicious hackers. If you would like to find out more information about our roles and responsibilities for server hosting and management please email piers@atomicsmash.co.uk and we can send you the relevant information if it is applicable to you.

All of our clients are aware of their hosting set-up and also are aware that there are procedures in place for security and if they wish to have any information deleted from the server.

We do not have control of what information our clients wish to host on their servers. If they decide to hold a database of names/emails and passwords on their website we are unable to prohibit this and we cannot be held responsible for any sensitive information being leaked from the website.

You can read more about this in our Terms and Conditions.

What happens when you work with us?

As a client when you decide to work with Atomic Smash Ltd there will be a relationship put in a place and as part of the website design/development process, a large amount of information will flow between parties. We will require information from you to sign contracts etc, all of this information will be stored in an online environment called Jira which is only accessible to members of the working group. This information will also be stored in email accounts and also Google Drive.

You can read Google Drive and about their terms of services here.

You can read Jira and about their terms of services here.

If we complete any user testing on behalf of your project then this information will be stored in a secure Google Drive folder for the duration of the project and our relationship together.

Often with website projects, there is a requirement to share user information between parties, eg. from an old website provider to a new one. When this happens it will be the responsibility of the client to make the users aware that this transfer of their information is going to happen. When we are given sensitive data around a client’s users/members then we ensure this is only shared with the relevant users within the organisation and also is stored within a secure Google Drive account. We retain this information for as long as is required and then delete it accordingly.

If you have any questions at all around your data

Please contact Piers via Email